Skip to content

FAQ (Frequently Asked Questions)

  • A New Customer-How do I create a new account using a desktop?

    1. You will need the Eleyo website URL for your school or district.

     2. Once you have navigated to that page, you can select the Sign In button in the upper-right of the screen. The Eleyo Sign In Screen is displayed.

    Screen_Shot_2022-03-09_at_4.13.11_PM.png

    3. In the lower-right, click Create one now. The Register a New Account page is displayed.

    Reg_Account.png

    Note: This registration page is for your personal information. You will be able to enter your child or family member after you finish setting up your account.
    (To create an account for a child who is Pre-K or younger, please enter the year they will start Kindergarten in the "School Grade (K-12)" section.)

    Example: Sally started Pre-K in the Fall of 2023 so her School Grade section will say "K - Fall of 2024". This allows your child to register for Pre-K courses and ensures that the age requirements on classes are met.



    Required fields: All fields marked with an asterisk (*) are required. 4. In "Account Info", enter your email address and password. 5. In "Your Info", enter your first and last name. 6. Optionally, complete the "Helpful Info" section. 7. In "Contact Info", complete all required fields. 8. Click Create Account to complete your registration. Your account profile is displayed.

    Screen_Shot_2022-03-10_at_10.18.52_AM.png

  • A New Customer-How do I create a new account using a mobile device?

    1. You will need the Eleyo website URL for your school or district.

     2. Once you have navigated to that page, you can select the Sign In button in the upper-right of the screen.

     On the next screen, In the lower-right, click Create one now. The Register a New Account page is displayed.

  • Adventure Club: Do you accept daily drop-ins?

    Due to staffing and safety considerations, students can attend the program only on days indicated on their contract. No drop-ins will be accepted. 

  • Adventure Club: How do I enroll my student in Adventure Club?

    Once you have created an Eleyo account and added all students eligible for enrollment, you will begin by exploring all programs at the top right of the screen. This drop down box will allow you to pick Adventure Club. Once you have selected Adventure Club, you will click on the green enroll now tab and it will start you on the process to complete a contract. 

  • Adventure Club: How do I enroll my student into Non-School Days?

    Non School Days require a separate Eleyo contract.  Enrollment for each NSD will begin approximately 2 weeks prior, and will stay open for limited days and only while space is available. A non-refundable activity fee of $25 per child per year is required. Refer to the Non School Day program drop down tab, under explore all programs, for more information and registration dates. NSD contracts are only approved for students who currently attend Adventure Club. 

  • Adventure Club: How do I enroll my student while on my mobile device?

    Once you have created an Eleyo account and added all students eligible for enrollment, you will click on the diamond icon in the top left of the screen. Explore programs will be the next screen option, then you will find Adventure Club in the list of programs and proceed to enroll. Enrolling can be a lengthy process due to contract questions and information that you may need to provide to complete. 

  • Adventure Club: How is tuition calculated?

    Fees are based on a school calendar year’s tuition (the days before/after care is in session) and broken down into 39 equal, weekly payments. Invoices are emailed to customers every Monday during the school year (excluding the week of Christmas).  Each period may have a different number of school days in session, but the payment due remains the same for each weekly period. Holidays and scheduled days off are not included in the calculation of rate. 

  • Adventure Club: How will I be invoiced and how do I pay?

    Invoices are emailed weekly to the account owners email address on file. They are sent on Mondays and due on Wednesdays of every week. Autopay is required on each account and Visa, Master Card, Discover, AMEX and ACH checks are accepted. If a payment is returned or declined by a financial institution for any reason, a $25 service charge will be assessed to the account. 

  • Adventure Club: What is the minimum number of days my child can attend the program?

    Families can pick either a three or five day contract for students to attend before, after or both before and after care. If only a three day contract is needed, the days must be set to specific days of the week. Switching days will only be considered if room is available. 

  • Adventure Club: Will I receive tuition credit if JPS cancels school?

    Inclement Weather and Facility Outages Policy states:  When classes at Jenks Public Schools are cancelled due to acts of nature or a facility outage, our programs will also be cancelled. No tuition credit will be given for acts of nature if they are part of the District’s calendar weather days. 

  • Adventure Zone: Can my child attend Summer Camp if they are not a JPS student?

    Adventure Zone (Summer Camp) is only available for students enrolled in Jenks Public Schools, and who have completed Pre-K through 5th grade. 

  • Childcare: Do you accept subsidy in the child care programs?

    Yes, we do. We currently accept DHS, Creek Tribe, Modoc Tribe and Cherokee Tribe. Subsidy verification must be submitted before the childcare contract can be accepted. 

  • Childcare: Do you offer childcare during school breaks?

    Yes, NSD/Collaboration Day enrollment options are available for families who currently attend and have active contracts in Adventure Club. This program tuition is not factored into regular childcare tuition and will be charged in addition to. Registration must be completed and a one time fee of $25 is charged per student per school year. Families can choose the days they want to attend, and will be charged a daily rate before the calendar date. 

  • Childcare: How can my child get medicine while in childcare?

    You must fill out a medication form for any medication that your child needs to take, including nonprescription medicine and sunscreen. The medication must be in the original container or bottle with the label and doctor’s name (for prescriptions), Child’s name, dosage, and time to be given. Contact your coordinator to obtain a copy of this form. 

  • Childcare: How do I manage authorized pickups for childcare?

    1. Navigate to your program's site and select Sign In to log in.
    2. When the Dashboard is displayed, select the desired Childcare Account under the Your Accounts heading.
    3. Select the desired contract from the list.
    4. On the left, select Manage Authorized Pickups.
    5. If the desired Authorized Pickup needs to be updated, you can change the existing details in the corresponding fields. Use the Add Authorized Pickup to add a new person. Use the red Remove icon to delete an existing person.
    6. When all information has been completed for that student, select Save Authorized Pickups.
    7. If there is more than one student, repeat the steps for each making sure to select the Save Authorized Pickups.

  • Childcare: How do I print my tax information?

    1. Log into your account at https://jenksps.ce.eleyo.com
    2. If you forgot your password, click “forgot password” and a link will be sent to your email to reset your password.
    3. Click the down arrow on “Explore All Programs”
    4. Click the “View Your Dashboard” tab
    5. Under “Your Accounts” tab, click program account for which you wish to print a Tax Statement (example: Adventure Club, Adventure Zone, Little Trojan Academy, etc). 
    6. Click “Download Tax Statement” button on left side.
    7. To return to the “Dashboard” or the “Manage Account” tabs, select “Your Profile” link at the bottom of page.

  • Childcare: What if I need to cancel my childcare contract?

    Written notice is required 14 days in advance, by either party, to change attendance days or withdraw from the program. If the contractee terminates this contract without giving a written notice, 14 days prior to termination, two weekly tuition payment will be assessed to the contractee's account. 

  • Childcare: When I add my child there is not an option for Pre-K under grade?

    Due to the way Eleyo is set up, when you add a child to your account, if they are going to be in Pre-K, you will select Kindergarten and then choose the school year they will be in kindergarten. For ex: if they will be in Pre-K in 2023, you will mark they will be in K in 2024.

  • Childcare: When is weekly tuition due?

    Tuition is due every Wednesday by the 11:59pm. Late fees will be assessed on Thursday if any account has a past due balance. Holidays and other scheduled school days off are not included in the calculation of the weekly rate. Tuition payments are made electronically through this system. Payments are no longer accepted at each school site.

  • Childcare: When will my registration fee be processed?

    Registration fees are processed at the time of contract approval. Once a childcare contract is submitted, it will remain in the system queue until a staff member can access availability. Once it has been determined the contract can be approved, the payment information listed on the system will be processed. 

    Adventure Club registrations fees are $50 per child with a max of $100 per family only for contracts inside Adventure Club. 

    Little Trojan Academy registration fees are $100 per child with a max of $150 per family only for contracts inside ECC. 

    Adventure Zone registration fees are $80 per child.

  • Community Education: Community Education Class Cancellation & Refund Policy

    Class Cancellations and Refund Policy: Participants will be notified if there is a change in the date/location of the class or if the class is cancelled. Currently, JCE confirms registrations via email after the enrollment process is complete. Checks with insufficient funds and returned ACH draft and credit card payments will incur a $25.00 service fee plus the payment amount.

    Our instructors look forward to seeing you in the classroom. Since they will be preparing materials and purchasing supplies before class begins, please notify JCE early if you need to cancel. In addition, classes often have waiting lists, so your cancellation allows us to fill the class with other students. Please see our updated refund policy below:

    • If students withdraw five or more days before the first day of class, they will receive a refund minus a $10 processing fee per class for classes that have enrollment fees of $10 or more (unless otherwise noted).
    • If students withdraw within five days of the first day of class or after the class begins, no refund will be issued.
    • If classes are cancelled by JCE, students will receive a 100% refund.
    • If classes are rescheduled by JCE, refunds will be handled on a class-by-class basis depending upon the situation.

  • Community Education: Drivers Ed Cancellation Policy

    DE Cancellations, Refund, and Transfer Policy:

    • Please notify our office one week (seven days) before class starts to receive a refund (minus a $50 processing fee) or to transfer to a future class. 
    • Once the class begins, if a student needs to transfer or does not meet the class attendance or driving requirements (and is dismissed from class), the student may re-enroll for a future course for a $150 fee.
    • Students may transfer to a future class one time only.

  • Community Education: How do I enroll in a JCE class or course?

    1. Navigate to Jenks Community Education’s Eleyo site and click Log In Now.

    2. Log in or create a new account:

    3. Under Current and Upcoming Enrollments, click Explore Courses.
    You can also search for a course by name, category, or description or use Explore All Programs.

    4. Browse the available courses and select the course you would like to enroll in.

    5. Under Current and Upcoming Enrollments, click Explore Courses.
    You can also search for a course by name, category, or description or use Explore All Programs.

    6. Browse the available courses and select the course you would like to enroll in.

    7. Select who will be attending the course.
    If you are enrolling on behalf of another person, you can select them here or click Add a Relationship to add them.

    8. Click Enroll Selected People.
    Your Cart updates with your enrollment. You can continue shopping for additional courses.

    9. Click Checkout.

    10. Complete the checkout process.

    After enrolling in a course, you will be sent a confirmation email with further details about your course enrollment.

  • Community Education: I didn't get an email verification after setting up my account?

    Ensure that you spelled the email address correctly. If so, check your spam folder as some email providers send automated messages to the spam box. 

  • Community Education: Monthly Auto Pay Questions

    Auto pay runs on the 1st of every month. 

    If you need to drop a monthly auto draft course for any reason you MUST call the Community Education office to be removed from the class. Removing your payment method from the enrollment does NOT remove you from the course. You will continue to be charged and will have a balance on your account.

  • How do I add/remove and emergency contact?

    After logging in, select your name at the top of the screen and select Your Account / Relationships. Next to each family member's name, use the View Info button to access the Emergency Contacts link in order to manage emergency contacts for the selected person.

  • How do I enroll in a childcare program?

    Program enrollment begins by logging into Eleyo at https://jenksps.ce.eleyo.com/

    Already have an account? Use the email and password previously used. Brand new to Eleyo? Click on "create one now" to begin the enrollment process.

    • Once you are logged in, at the top of the page click the drop down box labeled "explore all of programs".
    • You will find information on Adventure Club, Adventure Zone, Little Trojan Academy, and Non-School Days. Once you have selected a program, click the blue "learn more" button. This will take you to that specific program page to find more information about the program.
    • Once you have determined the program you need to enroll, locate the green "enroll now" bottom to begin the enrollment process.
    • The attending children section is where you add new children to enroll. Or you may select the one of your children already listed. If selecting an existing child, verify all information is correct before proceeding.
    • Update, add, and/or remove emergency contacts
    • The show contracts screen will allow you to select a drop down box that will provide specifics about the program & season.
    • Choose a location at the bottom.
    • The terms and conditions page is the contract for each program. By accepting this page, you are agreeing that you have read, agree and understand the policies of the program.
    • Select the days of the week needed for the child you are enrolling.
    • Complete all registration questions.
    • Enter financial information.
    • Lastly submit the contract. Once this is finished you will receive an email stating you have a pending contract. After this step you will remain in a queue until staff can verify all information and program availability. 

  • How do I manage authorized pickups?

    Parents/Guardians may update their Authorized Pickups list by following these steps once logged into Eleyo. 

    • Click “Explore All Programs”
    • Click “Adventure Club, Little Trojan Academy, Non School Day, etc"
    • Under “Account Management”, click “Manage Authorized Pickups”
    • Under each child’s name, remove or add authorized pickups
    • If a person is not listed, scroll down and choose “Other” to add a new name and phone number.

  • How do I print/view childcare statements or receipts?

    Receipts and invoices can be downloaded from the Your History section online. Receipts are only visible to the person that made the specific payment (not by all account owners).

    To access their statement online, account owners log in, select their child care account number under the Your Accounts section of the Dashboard. Under accounts, recent payment activity will be displayed. From there you can filter by year or payment and invoices. 

  • How do I update my address in Eleyo?

    Once you have successfully logged into Eleyo by using the "sign in" button at the top of the page:

    • Locate your user profile name in the top right of the screen
    • Click on your name to get a drop down box
    • Click Your Account/Relationships
    • This screen will list all students and relationships on your account. From here you can click the edit/remove button to change & update phone numbers, addresses, birthdays, update student special needs, etc. 

  • How do I update my payment method?

    To add or update saved payment methods for your profile, after logging in, scroll to the bottom of the page and select Saved Payment Methods under the Accounts on the right.

    To update your auto-pay or recurring payments for an account or an enrollment, after logging in, select Explore all Programs and Your Dashboard. Browse to the enrollment and look for the Auto Payment or Recurring Payment attached to the enrollment. Select Change or Choose a Different Payment Method to update.

  • I forgot my login password?

    If you already have a profile, the system will recognize your email address. Use the Forgot Password button on the Sign In screen to receive a link to set a new password.

  • Little Trojan Academy: Does my child need to bring school supplies?

    Every student attending will need a backpack, pillow, and blanket. Other school supplies are requested from each student attending each year. You can find a current year list in the Little Trojan Academy handbook or by contacting them directly. 

  • Little Trojan Academy: How is tuition calculated?

    Fees are based on the year’s tuition and divided into equal weekly (every Monday) payments. Invoices will be emailed every Monday except for the week of December 26th. Each period may have a different number of school days in session, but the payment due remains the same for each weekly period. Holidays and scheduled days off are not included in the calculation of rate. 

  • Little Trojan Academy: What if JPS cancels school, will the LTA still be open?

    The Inclement Weather policy states: When classes at Jenks Public Schools are canceled due to acts of nature or facility outage, the Little Trojan Academy will be closed. No tuition credit will be given for acts of nature or facility outages.

Still have questions?

Feel free to contact us with what's on your mind.